(979) 217-1789 or
Rights and responsibilities- Informed Consent
104 Circle Way, Suite B
Lake Jackson, TX 77566
Notice of Privacy Practices (HIPAA)
Healthy Growth Mindset, LLC complies with HIPAA. Protected Health Information (PHI) may be used or disclosed for treatment, payment, health care operations, and as required by law. Clients have rights to access records, request amendments, and file complaints without retaliation.
Texas Privacy Notices (HB 300 & HB 4224)
Texas law provides enhanced privacy protections. Healthy Growth Mindset, LLC does not sell personal or health information, limits disclosure to lawful purposes, and applies the most protective privacy standard when laws differ.
Client Rights & Responsibilities
Clients have the right to dignity, respect, confidentiality, participation in treatment, access to records, and to file grievances. Clients are responsible for providing accurate information, respectful participation, attendance, and appropriate use of emergency services.
Client Grievance Procedure
Clients may submit grievances in writing to Healthy Growth Mindset, LLC, Attention: Clinical Director, 104 Circle Way, Suite B, Lake Jackson, TX 77566. Clients may also file complaints with external authorities without retaliation.
Regulatory & Consumer Authorities
Texas Behavioral Health Executive Council (BHEC): https://bhec.texas.gov
Office of the Texas Attorney General – Consumer Protection: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
U.S. Department of Health and Human Services (HIPAA): https://www.hhs.gov/ocr/privacy/hipaa/complaints
Emergency & Crisis Policy
Healthy Growth Mindset, LLC is not a 24/7 emergency or crisis service. In an emergency, call 911 or 988.
Telehealth Policy
Telehealth services involve electronic communication, potential technology risks, and require the client to be located in a state where the clinician is licensed. Emergency procedures apply as noted above.
Fees, Billing & Cancellations
Fees apply for services. Billing practices and cancellation policies are provided prior to services.
Communication & Social Media
Social media and websites are not used for clinical communication. Professional boundaries are maintained at all times.
Accessibility Statement
Healthy Growth Mindset, LLC is committed to accessibility and provides reasonable accommodations upon request.
Policy Updates
Policies may be updated as laws or practice operations change. Updates will be posted on the website.
Texas Privacy & Consumer Notice (HB 4224)
Texas law provides additional protections regarding the collection, use, and disclosure of personal and health-related information.
Healthy Growth Mindset, LLC complies with Texas House Bill 4224, which requires transparency about how personal data and health information are collected, used, stored, and protected.
Information We Collect
We may collect personal and health-related information, including but not limited to:
Identifying information (name, contact information, date of birth)
Health and mental health information relevant to treatment
Insurance and billing information
Information submitted through intake forms, secure portals, or direct communication
How Information Is Used
Information collected is used solely for legitimate purposes, including:
Providing mental health services
Treatment planning and coordination of care
Billing and payment processing
Compliance with legal, regulatory, and ethical obligations
Practice operations and quality improvement
We do not sell personal or health information.
Disclosure of Information
Personal and health-related information is disclosed only:
As permitted or required by law
For treatment, payment, and health care operations
With client authorization
To protect client or public safety
Data Security
Healthy Growth Mindset, LLC implements reasonable administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, use, or disclosure.
Your Rights Under Texas Law
You have the right to:
Know what personal data is collected and how it is used
Request access to your information
Request corrections to inaccurate information
Request deletion of information, when permitted by law
Opt out of certain disclosures where applicable
File a complaint regarding privacy or data practices
Complaints
Concerns or complaints regarding privacy or data practices may be submitted to:
Healthy Growth Mindset, LLC
Attention: Privacy Officer / Clinical Director
104 Circle Way, Suite B
Lake Jackson, TX 77566
You may also file a complaint with appropriate state or federal authorities.
Clients may also file complaints with the following Texas agencies:
Texas Behavioral Health Executive Council (BHEC)
Regulates Licensed Professional Counselors and other behavioral health professionals
Website: https://bhec.texas.gov
Office of the Texas Attorney General – Consumer Protection Division
Handles consumer complaints related to business and privacy practices
Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Federal Authorities
Clients may file a complaint with:
U.S. Department of Health and Human Services (HHS)
Office for Civil Rights (OCR)
Handles HIPAA privacy complaints
Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints
Compliance Statement
Healthy Growth Mindset, LLC complies with all applicable federal and Texas laws, including HIPAA, Texas HB 300, and Texas HB 4224. When state and federal requirements differ, the more protective privacy standard is applied.
Healthy Growth Mindset, LLC is committed to providing ethical, respectful, and high-quality mental health services. Clients receiving services have the following rights and responsibilities.
Client Rights
Clients have the right to:
Be treated with dignity, respect, and professionalism.
Receive services in a safe, supportive, and non-discriminatory environment.
Be informed about the nature and purpose of counseling services.
Participate actively in treatment planning and decisions.
Ask questions and receive clear explanations regarding services.
Privacy and confidentiality, except where disclosure is required by law.
Request access to and copies of their health care records in accordance with state and federal law.
Decline or discontinue services at any time.
Express concerns or file a grievance without fear of retaliation.
File complaints with appropriate regulatory or consumer protection agencies.
Client Responsibilities
Clients are responsible for:
Providing accurate and complete information relevant to treatment.
Participating honestly and respectfully in the counseling process.
Attending scheduled appointments and providing required notice for cancellations.
Communicating openly about concerns, goals, or changes in circumstances.
Respecting professional boundaries and communication policies.
Using emergency services (911 or 988) in crisis situations rather than routine clinical communication.
Treating clinicians, staff, and others with courtesy and respect.
Shared Commitment
Counseling is a collaborative process. Healthy Growth Mindset, LLC is committed to ethical, evidence-informed care, and clients are encouraged to take an active role in their treatment.
